September 03, 2010, Friday, 05:40:44 am EDT
Notice!
Always remember, the later in the holiday season it is - the longer the letters take to arrive. For example; Christmas letters this year will begin shipping to Alaska mid-November so that they arrive right after December 1st. so it's not so nerve racking... LOL! So set yourself up a RemindMe! account with us and add that date to it (It's FREE!) Thanks for choosing us for your special letter needs!
If you have any questions, concerns or problems please feel free to use any of the methods listed below. Customer service is #1!
• On-site Help;
Frequently Asked Questions
Letter Tutorial
• Write;
Jacqueline Tomkins
6261 E. Penrose St.
Inverness, FL. 34452
• Fax;
(352) 560-7664 ---> Our fax will not be in operation from Nov. 15th to Jan. 5th due to heavy volume at this time of year.
In an emergency if you are stuck and in need of immediate help and could not find your answers in our on-site help areas:
• Instant Messengers;
Yahoo! screen name: personalitycrt
AIM screen name: PrsnltyCrt
Live Help:
Look to your left on any page. There is a button with my face on it. Just click there :)
Please Note: Orders cannot be made over the phone due to the nature of our product. We have changed our phone number due to constant soliciting. Please use a method below to contact me. Also, please give me time to answer your mail! If you prefer to speak to me in person; please add your phone number (plus area code,) time zone and best time to reach you and I will be happy to give you a ring (US including; Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands, Northern Marianna Islands and Canada locations only.)
• Fill out the form below.
• E-mail;
• Billing Questions; CCNow's toll free customer-service number (1-877-CCNOW-77)
Returns and Refunds!
Click here for information.
• For Order Status:
Please, before you request a status report on your order make sure that you have given atleast 1 week for it to arrive during non-holidays. Easter orders can take up to two weeks and a month or more during the Christmas season, depending on where the letter is going to. Some locations in Europe and Australia can take two to four weeks to arrive at any time of year due to shipping times for "normal" deliveries.
Please be sure to include your name and method of return reply.
America On-Line members, you must include your full e-mail address. example: jane5555@aol.com. Also, be sure to include our email adress in your buddy list if you have controls on. Thank you.
To the SPAMMERS ONLY; do not send me e-mail if I did not sign up for your service....you WILL be turned in. It's poor practice. If you would like me to consider your products and or services - ask for a link trade or something with a valid email address and URL. If you are an Adult site - we can do nothing for you, sorry.
If you want us to answer your request and have mail controls on or auto responders stating a request for us to fill out a form to be allowed to email "you".....
Place the email address listed above on your list!!!
We do not have time to fill out your request forms. We are a business and are very busy. Otherwise you will not receive a reply :(
Before you write us... your situation or problem probably has been addressed and many answers can be found within our F.A.Q. pages or Letter Tutorial. Please check there first.
Personalized Letter.com
